The short answer
Which OLPRO warranty applies?
OLPRO currently offers two manufacturer warranties. Brand-new OLPRO canvas products purchased in 2024 or later are eligible for the Product Lifetime Warranty. This includes qualifying tents, awnings, extensions, shades, canopies, footprint groundsheets and carpets.
A lifetime warranty is not a promise that a product will last forever: OLPRO assesses genuine manufacturing faults against the product's reasonable expected life, its use and how it has been cared for.
Other new OLPRO products receive the 365-Day Warranty, which runs for 12 months from the purchase date. Both warranties cover genuine manufacturing faults in materials or workmanship during normal personal use. They do not cover normal wear and tear, accidental damage, misuse, storm damage, UV degradation or poor aftercare. Lifetime cover applies only to the original purchaser. Direct OLPRO purchases are covered automatically; eligible retailer purchases must be registered within 30 days. Older purchases remain subject to the terms in force when they were bought.
Policy source review: 16 July 2026
Compare OLPRO's two manufacturer warranties
| Compare | Product Lifetime Warranty | 365-Day Warranty |
|---|---|---|
| Products | Qualifying new canvas products, including tents, campervan and caravan awnings, extensions, shades, canopies, footprint groundsheets and carpets. | All other new OLPRO products. |
| Purchase date | Eligible products bought in 2024 or later. | Cover begins on the date an eligible new product is purchased. |
| Length of cover | The product's reasonable expected lifetime, assessed individually. It does not mean forever. | 365 days, or 12 months, from the purchase date. |
| Eligibility | The original purchaser of a brand-new qualifying product. Cover is not transferable. | The customer who bought the new product. |
| Registration | No separate registration for direct OLPRO purchases. Eligible retailer purchases must be registered within 30 days. | No separate warranty registration. Retailer purchases should be claimed through the retailer. |
Qualifying canvas products
Product Lifetime Warranty
OLPRO's Product Lifetime Warranty applies to qualifying brand-new canvas products purchased in 2024 or later. It covers genuine manufacturing faults during the product's reasonable expected life.
What does "lifetime" mean?
It does not mean forever and it is not a fixed number of years. OLPRO considers the product, the fault, how often it has been used, how it has been stored and maintained, and the conditions in which it has been used.
If OLPRO confirms a genuine manufacturing fault during the product's reasonable lifetime, the usual remedy is a repair. If an effective repair is not possible, OLPRO may replace the product or affected part.
Which products qualify?
The current policy includes qualifying OLPRO tents, campervan awnings, caravan awnings, tent and awning extensions, shades, canopies, footprint groundsheets and carpets bought in 2024 or later.
Cover applies only to the original purchaser of a new product and cannot be transferred. Second-hand and Pre-Loved products are not covered by the Product Lifetime Warranty.
Do I need to register?
Products bought directly from OLPRO do not need separate registration. If you buy an eligible product from an approved OLPRO retailer, register it within 30 days and keep your proof of purchase.
Register a retailer purchaseAll other new OLPRO products
365-Day Warranty
All other new OLPRO products are covered by the 365-Day Warranty for 12 months from the purchase date. It covers genuine manufacturing faults in parts, materials, workmanship or normal product function.
The product must have been used for reasonable personal camping or leisure use and looked after in line with its instructions. Products used commercially, as rental equipment or for continuous residential use are not covered.
If you bought directly from OLPRO, contact OLPRO to start a claim. If you bought from another retailer, contact that retailer because your purchase contract is with them.
Policy essentials
What is covered and what is not?
Both warranties cover
A fault caused by how an eligible product was made, including a confirmed defect in:
- materials or parts;
- workmanship; or
- normal product function.
Where a valid fault is confirmed, the usual outcome is repair or replacement of the affected product or part, subject to the policy that applies.
The warranties do not cover
- normal wear and tear;
- accidental damage, cuts, burns or punctures;
- misuse, alterations or forced zips;
- storm, wind or weather damage;
- condensation, which can look like a leak but is not a manufacturing fault;
- UV fading or degradation;
- mould or damage from poor aftercare;
- damage caused by long-term or seasonal pitching;
- commercial, rental or residential use;
- second-hand or transferred ownership where excluded; or
- indirect losses such as travel or holiday costs.
Poles and air beams: puncture, impact, storm and misuse damage are not covered. Never inflate an OLPRO air beam above the pressure stated in its instructions. The current 365-Day Warranty specifies a maximum of 7 PSI where applicable.
Touring use only: OLPRO tents and awnings are designed for occasional leisure use. They are not made for seasonal pitches and should never be left pitched for long periods. Damage caused by extended or permanent pitching is not covered.
Bought before 2024 or bought Pre-Loved?
A product bought before 2024 remains covered by the warranty terms that were in force on its purchase date. Contact OLPRO with your order number or proof of purchase, product name and purchase date if you are unsure which policy applies.
Pre-Loved and other second-hand products are not eligible for the Product Lifetime Warranty. OLPRO Pre-Loved products currently have a separate 30-day policy unless the individual listing says otherwise.
Claims
How to make a warranty claim
Start with the business that sold you the product, then give them enough evidence to assess the fault properly.
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Start with the seller
Contact OLPRO for an olproshop.com purchase. Contact the retailer first if you bought elsewhere.
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Send the details
Include proof of purchase, product name, purchase date and a clear description of the fault.
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Add clear evidence
Supply photos or video of the full product and fault. Products must be clean and dry for return or inspection.
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Wait for instructions
Do not send the product until OLPRO or the retailer confirms the next assessment, repair or replacement step.
Ready to start your claim?
Assessments can take up to 28 days and may take longer during busy summer periods. OLPRO will confirm any transport arrangements before a return.
Clear answers
OLPRO warranty FAQs
Does an OLPRO lifetime warranty mean the product is covered forever?
No. It covers genuine manufacturing faults during the product's reasonable expected lifetime. OLPRO assesses that lifetime individually using the product type, age, use, care and storage history.
Is every OLPRO product covered by the Product Lifetime Warranty?
No. It applies to qualifying new canvas products purchased in 2024 or later. All other eligible new OLPRO products receive the 365-Day Warranty.
Do I have to register my Lifetime Warranty?
Direct OLPRO purchases do not need separate registration. An eligible canvas product bought from an approved retailer must be registered within 30 days.
Does the warranty cover storm or wind damage?
No. Storm, high-wind and other weather damage are not manufacturing faults. Check forecasts, use the product within its stated conditions and take it down when severe weather is expected.
Does the warranty cover accidental damage or a punctured air beam?
No. Accidental damage and punctures are not covered by the manufacturer warranties. Replacement parts and repair services may still be available through OLPRO Spares or Repairs & Maintenance.
Will I receive a refund if my claim is accepted?
A warranty claim is normally resolved through repair or replacement of the affected product or part. A warranty is separate from OLPRO's standard returns and cancellation policy, so an accepted claim does not automatically result in a refund.
Does the warranty affect my statutory rights?
No. OLPRO's manufacturer warranties are additional to your statutory consumer rights.
More help with your OLPRO product
Find returns information, repair support and replacement parts.