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Find out all you need to know about OLPRO products and services.

About OLPRO
- Who we are and where we are:
  
  With a growing reputation for delivering something that STANDS OUT, here at OLPRO we design our products with you in mind and have been doing so since 2011.We are a team of experienced, knowledgeable individuals with a deep and genuine passion for getting outdoors - and our aim is to improve that experience for everyone. Camping and camper van gear doesn't have to be plain and boring - that's why our products feature bright and colourful designs. We offer many different products within our main ranges, including tents, camper van awnings, melamine tableware, printed windbreaks and essential chemicals for camping, camper vans and caravans. We produce our products with as few middlemen as possible, to ensure they are of outstanding quality as well as being affordable.
- Do you have an ethical sourcing policy?
  
  OLPRO Ltd take their responsibility very seriously in working with suppliers that function in an ethical manner. We carry out extensive checks to ensure the people involved in producing our products are treated humanely, are given good working conditions and a safe environment. We expect all our business partners to operate on the same principles.
  We visit all factories we work with and ensure they follow the strict guidelines that combat modern slavery. We also help these factories to fulfil their Corporate Social Responsibility and support their employees and communities.
  We don't just want to produce great products, we see it as part of our role to produce great places to work that benefit the communities they function within.
- VAT number.
- Company Registration Number.

Need Help?
- Contact us
  
  We can help in a number of ways. Hopefully we have the answer here for you already.
  Before contacting us please check out our FAQ Page which has been written to answer most questions.
  You can also Track Your Order without needing to contact us.
  If it's a question of Warranty or Returns please check our Warranty Page.
  If you cannot find the answer here then use our:
  Online Chat - at the bottom of this page (Open 9-5, Monday to Friday)
  Outside of Hours our online chat will have automatic answers and will allow you to leave us messages.
  Contact Form - At the top of the page - click on Contact Us and use the contact form to send us a message.
- Where is my order?
  
  Our deliveries are dispatched using Royal Mail, Amazon Shipping, Parcel Force and DHL.
  
  When you order you will recieve delivery and tracking information. You will be notified at every part of your order's journey to you. To check the current status of your order please click here.
  
  You will be asked for either the tracking number or you can just use your order number and email address. You order number will be on the email confirmation you got when you placed your order.
  
  If there is an issue with the delivery or you want to contact the courier their number will be shown when you track the order. Click here to track your order.
- Ways to pay....
  
  We accept:
  Credit card (excluding American Express), Debit card, Apple Pay, Google Pay and PayPal.
  We also offer Klarna if you want to pay over a longer period. Klarna alows you to pay over three months interest free . See here for more details on Klarna.
  PayPal also offer Credit. Select PayPal Credit to apply for 0% interest and pay over 4 months on all baskets over £99. For more details Click here.
  You can even come and collect from us and pay by cash or any of the methods above.
- Do you Offer Payment Credit?
- Can I pay via PayPal?
- How do I return an item?
  If you are with in the 30 day return period, we have a no quibble return policy. Meaning, you can return your item, no questions asked, with in the first 30 days for a full refund. If you would like to start a return, please click HERE.
  
  It must be undamaged and fit to re-sell. Please contact us , if in doubt, before sending anything back.
  
  If you are past the 30 days, please do not worry you may still able to return your product. We will be able to Repair or Replace your item for you (There are no refunds after 30 days). This excludes, general wear as listed below
  
  As a guide the following damage is not covered by your warranty on tents and awnings:
  - General wear and tear over extended periods of use.
  - Flaws in the fabric caused by excessive wear.
  - Water ingress through fabric as a result of UV degradation.
  - Water ingress through seams caused by excessive abrasion of seams.
  - Broken zips caused by forcing, jamming or improper use.
  - Over tension causing stretched seams coming apart.
  - Buckles subjected to undue force or abrasion.
  - Broken carry bag if it is over loaded.
  - Any tent pole breakages.
  - Collateral damage from a pole breakage.
  - UV Degradation.
  - Condensation usually caused by a lack of ventilation.
  - Commercial use by rental companies.
  For full details on OLPRO Warranty and returns click here.
  
  Please contact us, if you need further information, using the contact form at the top of the page or if in office hours (9-5 weekdays) use the Online Chat button below.
- I need a spare part for my tent/awning where can I order it?
- How long until I receive a reply to my email?
  
  We monitor all emails and email reply times.
  At most times of the year you can expect a reply to any communication within 24 hours and this is our aim. During busier times, unfortunately, we have to allow upto 48 hours to respond because we want to ensure we give everyone the correct information.
  This is why we've creates this extensive database of information and ensured as much information as possible on each product page to try and ensure you don't have to contact us for information - but have all the information you need.
  Once you've sent a contact via the contact form - if you're request is more urgent you can always contact us via the online chat but will endeavour to get back to you as soon as possible. These is no need to contact us via different means at once as this can slow down the team.
  We have a great team who are always working hard to respond to queries.
- What if I want to cancel my order?
  
  OLPRO are consistently looking at new ways to improve our shipping times. We currently dispatch every working day (Monday-Friday). Out of season all orders that are placed before 2pm are usually sent out the same day. In season this will extend to 72 hours.
  If you really want to cancel your order, you are more than welcome to do so. However if the item has been sent from our warehouse already - we would not be able to action this and you would need to return the item back to us, at your own cost for a refund. For more information on how to return an item please see our warranty page.
  So, if you want to cancel an order do it straight away. If you overed over the weekend please let us know via online chart first thing Monday morning. If you tell us before 2pm - on the day of your order - we should always be able to stop your order from leaving, but if it does it will, then, be down to you to return.
- What if something I want is out of stock?
  
  We do try to keep most of our products in stock, but if there is ever a product on our site that has been sold out and you would like to be informed as to when it comes back in to stock, please pop your email address in to the "Notify Me" box that should be on the product information page.
  By doing this you will be the first to know as soon as the product comes back into stock.
  When a product is due to come back into stock we sometimes allow orders to be placed so people can be sure to get the product. If the product is still on the website but is sold out it does mean that stock will be coming back in.
- How do you contact us?
- Can I change my order?
  
  If you get to us in time before we ship or pack the item, we shall try our best to change it for you. If it is too late to change the order, we suggest that you refuse delivery and when it comes back to us, we shall issue a refund allowing you to re-order.
  
  Our orders tend to leave us at 2pm so any changes need to be made prior to 2pm on the day of ordering. After that time it is very unlikely we'll be able to alter any order - unless we're in the height of summer and our standard deliver times are fully out to 72 hours. Contact us using the contact form and we'll try to help.
- Payment problems....
  If you are having problems, please don't worry.
  If you are using a valid credit/debit card, you need to make sure that :
  - You have selected the correct payment method.
  - You have entered the correct card details - that includes the card number, expiry date and security code.
  - The billing name and address you have entered matches the name and address the card is registered to.
  - You have enough funds available on your card.
  We would suggest that if all the above is checked and correct, and payment is still not going through, you should contact your card provider.
- When will you take payment for my order?
  
  We take payment as soon as the order is placed. Most of our items are in stock so it is usually only a couple of days between us taking payment and you receiving the order.
  If you don't pay for next day delivery your order should be with you within 3 working days. If you do pay for next day delivery and have ordered before 2pm then your order will be shipped that day and be with you the following working day. If it's after 2pm it will leave the following day for the day after.
  If you are buying a product on pre-order then the deposit, as listed on the product, will be taken at the time of placing the order - and the balance will be taken prior to sending out the product. In some cases the deposit may be the full value of the product but this will be made clear on the product at the time of purchase and receipt.
- I can't find an item I want to order on your website...
  
  We do list everything that we sell on our website and our search bar may be the easiest way to find something.
  If you still can't find what you're looking for it may be that we don't do it or we've delisted it. We don't remove out of stock items and any item showing out of stock will come back in stock.
  If you need any help please use the Contact Form at the top of the page of contact us using the online chat below.
- How to order.....
  It's easy...
  
  Here are the steps...
  
  For ordering online.....
  1. Find the items you want by either typing in the search bar or by clicking on the subject tabs at the top of the webpage.
  2. Once you have found the item, click on the "Add to Cart" button.
  3. This should take you to your Shopping Cart where you have the option to continue shopping or checkout.
  4. If you decide to checkout, it will take you to the next screen where you will need to enter your shipping address.
  5. Then, you will need to press the "Continue to shipping method" button. This will then take you to the page where you will enter your payment details and process the order.
  6. Once the order is accepted, you will get a confirmation email.
  7. When the order is despatched, you will get notification with a tracking number.
  Your delivery will be tracked for you and you will be updated as what you've ordered is delivered to you.
- Why haven't I received any emails?
  It's easy...
  
  Here are the steps...
  
  For ordering online.....
  1. Find the items you want by either typing in the search bar or by clicking on the subject tabs at the top of the webpage.
  2. Once you have found the item, click on the "Add to Cart" button.
  3. This should take you to your Shopping Cart where you have the option to continue shopping or checkout.
  4. If you decide to checkout, it will take you to the next screen where you will need to enter your shipping address.
  5. Then, you will need to press the "Continue to shipping method" button. This will then take you to the page where you will enter your payment details and process the order.
  6. Once the order is accepted, you will get a confirmation email.
  7. When the order is despatched, you will get notification with a tracking number.
  Your delivery will be tracked for you and you will be updated as what you've ordered is delivered to you.
- Do you have a catalogue?
- What do I do if I have been sent the wrong colour item?
  
  Please contact us within 30 days using the contact form above and we'll sort for you.
  If you've ordered the wrong colour, product or item yourself you will need to pay to send it back, however, if we've sent you the incorrect colour, product or item (it's our fault) we will send you a label to send it back to us ... and send you the correct one.
- Discounts
  
  Discounts only apply to OLPRO branded products unless specified and will only work on our UK store.
  The majorty of products offered at OLPROSHOP.COM or any of our international sites are OLPRO products - designed by us and sold to you. However we do stock ranges of other products from carefully selected suppliers. You will find that most products at OLPROSHOP.COM and our international websites are always discounted.
  Any discount code you may have for further discount will only ever be applied to OLPRO products on the site and not to any other brand.
  All discounts will only apply to UK purchases from our UK website found at www.olproshop.com. Because of the way in which they work we cannot offer discounts on our international websites I'm afraid.

Delivery, Order Tracking, Click and Collect.
- Delivery
  
  Free UK Delivery
  
  If you live in the UK Delivery is Free - even on heavy stuff like awnings and tents.
  
  If you want guaranteed next working day delivery then it's only £5.95 if you order before 2pm. This option can be selected at the check out. (Please note that some Regatta products can not be purchased on Next Day Delivery. You'll know if you select one and go to select Next Day - the option won't be there).
  
  If you order after 2pm and select next day delivery then your parcel will be guarenteed to leave us the following day for the day after, so purchasing at 2:30pm and selecting next day delivery on a Wednesday means the parcel will be delivered on Friday.
  
  If you do need your product the following day and it has passed 2pm then call us first.
  
  Overseas Customers
  
  If you are visiting us from one of our 60 international sites your delivery cost is worked out prior to check out. We use local carriers to ensure you get the lowest price. We don't currently offer Click and Collect outside the UK, but all deliveries are fast and you can contact us in the same ways to talk to us.
  
  Our deliveries go out with DHL, Amazon Shipping, Parcel Force, or Royal Mail. You will receive tracking information once your item has been dispatched.
  
  To find out more about delivery check out our delivery page here.
  
  To track your order - do it easily from here.
- DHL Order Tracking
- Click and Collect
  
  Click & Collect
  We now offer Click & Collect FREE FOR ALL ORDERS in the UK via HubBox.
  
  See How HubBox works here
  
  We don't offer HubBox outside of the UK at this time.
  
  Choose from over 5,000 locations to have your OLPRO product delivered to a place of your choice, then collect at your convenience.
  Check HubBox locations here
  HubBox is free for purchases.
- How long does delivery take?
  
  All products ordered should be delivered to you within 72 hours or ordering (excluding weekends).
  
  So, if you order on a Monday you should expect delivery on Thursday.
  If you order on a Thursday you should expect delviery on a Tuesday.
  
  If you want a Next Working Day delivery then you can select this as the check out at a cost of £5.95.
  (Some Regatta products can't be delivered Next Day so the Next Day option won't be available at checkout)
  
  You will be notified of the locaiton of your order at all times and you can track it via our aftership tracking.
  
  Click here to track your parcel.
- Can parcels be left in a safe place?
- How much do you charge for delivery?
- Which courier will be delivering my item?
- Why do you need my phone number and email address?
- Why haven't I been given a tracking number?
- What if I want to cancel my order?
  
  We currently dispatch every working day (Monday-Friday).
  If you really want to cancel your order, you are more than welcome to do so. However if the item has been sent from our warehouse already - we would not be able to action this and you would need to return the item back to us, at your own cost for a refund. For more information on how to return an item please see our warranty page.
  
  So, if you want to cancel an order do it straight away. If you overed over the weekend please let us know via online chart first thing Monday morning. If you tell us before 2pm we should be able to stop your order from leaving, but if it does it will, then, be down to you to return.
- What is HubBox?
  
  Click & Collect
  We now offer Click & Collect FREE FOR ALL ORDERS in the UK via HubBox.
  
  See How HubBox works here
  
  We don't offer HubBox outside of the UK at this time.
  
  Choose from over 5,000 locations to have your OLPRO product delivered to a place of your choice, then collect at your convenience.
  Check HubBox locations here
  HubBox is free for purchases.
- I haven't received an order confirmation. Has my order been processed?
  
  As long as the order completed screen loads after placing the order, your order will have gone through.
  You should then recieve an order confirmation via email. If you haven't recieved this order confirmation email within an hour or so then please use the CONTACT US above to contact us and we'll check the order for you.
  
  And remember to check your Spam folder.
- How long do overseas deliveries take?
- Do you have a click and collect service?
- My parcel has been returned to sender. What is the next step?
  
  If your parcel has been returned to us because it is un-deliverable, the order will be cancelled and returned to stock. A full refund will be given unless we hear from you before receipt, within 14 days of us receiving the order back. This will apply to all orders including - receiver intentionally refusing the parcel; maximum number of delivery attempts reached; time exceeded for collection; or if the delivery address is incomplete or invalid.
  
  If in doubt or not sure then please use the CONTACT FORM above to contact us.
  
  Undelivered orders will not be re-shipped. If you still require the items, please place a new order with new contact details or a more suitable delivery address. Once we have the parcel you will have notification that you have been refunded. If you believe your order was returned and have had no confirmation after 30 days, please contact us.
- Do you do next day delivery?
  
  If you want guaranteed next working day delivery then it's only £5.95 if you order before 2pm. This option can be selected at the check out. (Some Regata products are not available on Next Day Delivery - you'll know if you add one to the basket and Next Day isn't available).
  
  If you order after 2pm and select next day delivery then your parcel will be guarenteed to leave us the following day for the day after, so purchasing at 2:30pm and selecting next day delivery on a Wednesday means the parcel will be delivered Friday.
  
  If you do need your product the following day and it has passed 2pm then call us first.
  
  Please note : any order placed after 2pm, or on a Saturday or Sunday will not be eligible for next day delivery. The next day service will roll on the the next full working day. For example - any orders placed on a Friday at 2pm or on a Saturday or Sunday will be sent on a next day service the following Monday which would put the delivery day to the Tuesday.
  Next day delivery does not apply to items that are out of stock or pre-orders.
- How will I know when my order is despatched?
- My order status says the parcel has been delivered but I haven't received it.
- Missing items?
- Is my OLPRO Tent/Awning protected by a warranty policy?
  All OLPRO products are covered by a comprehensive warranty.
  You can visit our full Warranty and returns page here.
  
  If your product is still within the Warranty period (2 years for campervan awnings and tents, 365 days for everything else):
  
  All OLPRO products are designed and manufactured to exacting standard at our multiple factories and are tested under the appropriate conditions and terms of use. All OLPRO products are covered by our 365 day warranty and extended canvas warranty. The warranty covers manufacturing faults on purchase of the product. These potential faults may be in the parts, the materials of the product or the workmanship. The warranty also covers the functionality of the product for its normal use. We are not responsible for any additional costs caused by a warranty issue.
  
  The OLPRO 365 Warranty covers you for 12 months from the day of purchase but most of the potential warranty issues apply to issues which will occur prior to first use. Additionally we have added an additional year to your canvas product warranty. So you can relax knowing that your canvas is protected for an additional year on top.
  
  The OLPRO 365 & The extended canvas warranty does not cover tent poles or windbreak poles or the malfunction of any fabric or component that has resulted from improper or unreasonable use or lack of maintenance. Accidents such as damage due to excessive weather/ winds, improper re-packing of products or any natural degradation due to sunlight is not covered.
  
  No consequential loss may be claimed under this guarantee. To help yourself guard against any losses we always recomend that you test anything you've purchased in good time before going away. This guarantee in no way affects your statuary rights. See below for full terms and conditions of sale from this site.
  
  To make a warranty claim please contact your retailer first. This is the person from whom you purchased your product. They will advise you of the best course of action.
  
  If you purchased the product from our website please contact us by clicking on the Contact Us at the top of the page.
  
  Before you do that please check these commonly asked questions to see if they help.
  https://www.olproshop.com/pages/common-questions
  
  If you are outside of the Warranty Period:
  
  If the you’re outside of your warranty period or you have damaged the product or need a replacement part you can contact us and we can advise how to repair the product yourself. You can also purchase spare parts from our website.
  
  Spare and replacement parts
  
  Please Note: If a product is returned to us wet, we will not accept it. Upon receiving a wet product, it will be photographed and returned back to you without being tested or repaired.
  
  If you need to Contact Us:
  We always want to help. You can talk to us direct via online chat between 9am and 5pm every weekday (except for bank holidays and public holidays). This can be found at the bottom of the website.
  
  You can call us on 01299 896959 during the same hours.
  
  If calling from outside the United Kingdom dial 00441299 896959 or email to sales@olpro.co.uk. We will reply to you as quickly as possible.
  
  All products within their warranty period are swapped, like for like, for a new product. If it’s just a small issue or where something can be replaced we may choose to send that part as opposed to the full product, to save you having to return the product in full. An example of this would be if an inner tent was damaged – we would be able to send a new inner tent, as opposed to swapping the full product.
  
  It is always easiest if you're able to send you photographs of any potential problems so we can help quickly.
  
  As a guide the following damage is not covered by your warranty on tents:
  - General wear and tear over extended periods of use.
  - Flaws in the fabric caused by excessive wear.
  - Water ingress through fabric as a result of UV degradation.
  - Water ingress through seams caused by excessive abrasion of seams.
  - Broken zips caused by forcing, jamming or improper use.
  - Over tensioned/stretched seams coming apart.
  - Buckles subjected to undue force or abrasion.
  - Broken carry bag if it is over loaded.
  - Any tent pole breakages.
  - Collateral damage from a pole breakage.
  - UV Degradation.
  - Condensation usually caused by a lack of ventilation.
  - Commercial use by rental companies
  If you return a product and it is deemed to be one of the above you will be liable for the return cost of that product.
  
  We strongly recommend that you take out a comprehensive Camping Equipment Insurance Policy to cover all your camping equipment.
- Do I need to wait in for a delivery?
  We know everyone is so busy nowadays so it's quite inconvenient to wait in for a parcel - however since the Coronavirus outbreak some couriers are not taking signatures but expect that if they've given you an hour time slot that if they deliver at that time and photograph the product has delivered - that will be classed as delivered - so it's strongly adviced that you be at home at that time and if you can't be that you contact the courier to re-schedule. This will protect you against lost parcels.
  
  If the parcel is small, it will be sent by Royal Mail who do not state specific delivery days. If you are not in when they call, they usually leave a card telling you what to do next.
  
  If the item is large, these get sent by DHL. Once your order is scanned in at the local depot, you should receive a tracking number so that you can track the parcel on line. If you are not in on the planned delivery day, you can make the following amendments:
  - Leave in a safe place
  - Leave with neighbour
  - Collect from local DHL UK depot
  - Change delivery day
  We can also deliver to places of work or to friends/relatives who will be in for delivery. We also have a click and collect option at checkout so you can pick it up from a local store.
  
  We have put all of these options in place so you do not have to make special arrangements, have days off etc. If you choose to take a day off to wait in for delivery, OLPRO Ltd cannot be held liable for any loss in earnings or compensation as a result of waiting in for the parcel.
  
  Always use our tracing to track your parcel so you can see where it is and when it's expected to be delivered.
- Can I collect from you?

Purchasing and Viewing OLPRO products.
- Where can I buy OLPRO products?
  
  We have our own online store : www.olproshop.com
  Here, you are guaranteed the lowest prices, free delivery, and click and collect.
  
  We also sell through Amazon, Argos, Halfords, and The Range. We work closely with these retailers because they offer exceptional service and convenience.
  
  We also supply a large number of Campervan Converters so if you're looking to buy a new campervan ask your convertor if they stock OLPRO.
  
  Apart from at shows you won't see OLPRO on display anywhere.
- Can I come and look at tents and awnings?
  
  We don't have a showroom, however we attend many shows all over the country every year so you can see the tents and awnings 'in the flesh' at one of these. Check out our current show calendar here. Alternatively you can see a wide range of videos including walk-through videos on ourYouTube channel, and detailed footprints on our website showing all the dimensions and technical specifications.
- I want to bulk purchase, can I get a discount?
- How do I place an order with OLPRO?
  Placing an order with OLPRO is very easy. Simply;
  1. Find the items you would like to purchase
  2. Add the items to the cart
  3. Proceed to check out
  4. Enter delivery address info
  5. Enter payment information (& billing address if needed)
  6. Complete Payment
  If you are having trouble placing and order, please contact us on 01299896959. We would be more than happy to take the payment over the phone for you
- Is your website secure?
  
  Your security is one of our top priorities. Whenever you log on to the site you should see a padlock symbol at the bottom of your web browser on the secure parts of our site. (Please note that the padlock will only appear on some web browsers). The URL will also start with "https://". You can therefore be confident that you are shopping in a secure environment.
  You'll also see at the footer of the page we are Cyber Essentials secure and are Secure rated by Global Sign.
  We have a comprehensive Privacy Policy which you can view here.
- Is my personal information secure?
  ">
  We use the latest technology to ensure that all personal and transaction information is protected to the highest standards. We never make your personal details available to companies outside of OLPRO Ltd. Our Customer Advisers may hold your data so that your details and order can be processed and your account maintained. Please note, we do not store any important or confidential information such as Card details. We do store things like, your name, address and email so we can tailor adds and emails for you. This again, will never be shared with anyone outside of OLPRO Ltd.
  
  You can view our comprehensive Privacy Policy here.
- How long is the warranty period?
- What is a ring and pin system?
  
  A Ring and Pin system is a small peg attached to a ring. You will find them around the bottom of the skirt on a tent or awning which uses fibreglass poles.
  The pin will insert into the small hole at the bottom of the fibreglass poles. They are used to attached the tent poles to the tent and should be done on all tents or awnings before clipping the c clips around the poles.
- Do any of your awnings fit on to the back of vehicles?
  
  Our Cubo Breeze awning is the most suitable awning to fit on to the back of a vehicle. this includes VW Caddys, Romahomes, Go Pods and most tailgated campers.
  It is more suitable because it has a thinner tunnel than other awnings. All of our awnings will work but you'll find the Cubo Breeze easier to work with given the thinner tunnel.
  
  These will need to be attached using the straps provided. If in doubt, please get in touch using the contact form above.
- What do I get with my tent/awning?
  
  All OLPRO tents and awnings come with the poles (air beams or fibreglass); outer canvas; groundsheet (all have a sewn in groundsheet); standard steel tent pegs; neon guy ropes and storm straps. If you have ordered a tent/awning with sleeping option, you will get the amount of inner tents as stated in the tent description. If you have ordered a Breeze (inflatable) tent of awning, you will get a hand pump.
  If in doubt check the description of the product as we've been careful to add as much detail as we can to each product page.
  Carpets, footprints, furniture and lighting etc are sold separately.
- Do you ship outside the UK?
  
  We ship all around the world.
  From our UK website at www.olproshop.com you can ship to anywhere in the UK, Ireland, and most of Western Europe.
  We also have 60 international websites to serve the rest of the world. To access these login from your country or go to the very bottom of the page and select your country.
  
  Shipping prices are determined at the checkout.
- Do you have instructional videos?
- How can I hear about new products and offers?
  There are a few ways to keep updated with news and offers from OLPRO.
  - You can sign up to our mailing list, the link to which can be found on the bottom of our website.
  - You can follow us on Facebook - @olproltd ; Twitter - @OLPRO ; Pinterest ; Instagram - olproeverywhere ; and YouTube - @StandoutTV
- How do I unsubscribe from receiving your promotional emails?
- Pricing query.
- Can you provide a VAT receipt?
- Do you offer VAT free shopping?
- The item I ordered arrived damaged, what do I do?
- Do you deliver to BFPO addresses?
- Do I need to register to shop online?
- How do I know if my OLPRO item is suitable for my desired pitch?
  
  All of our footprint sizes, of products, are shown on the product information page. This should be enough information to work out if you have enough room for where you're going to be camping.
  We do ensure that that all products we make are suitable for the majority of pitch sizes we're aware of and are confident of where ever you're going you'll be fine.
- Price reductions, sales and offers.
  
  Throughout the year, we may have sales or special offers to encourage customers to buy. All sales and offers are for limited periods only. Like all retailers, our prices can go up and down.
  OLPRO Ltd are not liable to accept offers lower than the price published at the time of the query, after the sale or offer has ended.
  We are not able to comment on when prices will be reduced or what they will be reduced to.
  Requests to reduce prices to a sale price that has ended will be rejected. It is the buyers responsibility to purchase at the time the special offer is published. It is also the buyer's responsibility to find the best price for our products before purchasing.
- Pre-orders
  When new products are introduced, they first get published with a pre-order price or a deposit option.
  Pre-order allows you to reserve the item before it comes in to stock. Sometimes you can do this with a deposit, sometimes we ask you to pay the special pre-order price.
  
  If you pay with a pre-order deposit, the deposit will be taken upon ordering and we shall approach you for payment of the balance once the item has been delivered to us or is confirmed to be delivered to us within 2-3 days.
  
  If you pay in full, payment will be taken at time of ordering, not at the time the product is despatched.
  
  When ordering, please make sure your contact details are correct - when new stock comes in, we are at the hands of our shipping company and UK customs so there may be delays that we will need to keep you informed of.
  
  The delivery date is an estimate given. We are not responsible or have control over transport delays, however, if we are made aware of any problems, we will endeavour to contact you. Please be sure to give us valid contact details including your email address so that we can send you updates.
- Customs and import charges.
  
  If we send an item overseas, the order may be subject to import duties and taxes which will be levied when the order reaches its destination. The customer is responsible for payment of said import duties or taxes. OLPRO Ltd has no affect these charges and cannot quote the amount that will be payable. If you need any further information, contact your local relevant authority or customs department before you place your order.
- Is a pump included with my tent or awning

How to Put Pop Up Products Away
- It's easy - once you know how!
- How put away a POP Tent

Camping Tips and Information
- Fire Safety when camping
  The Basics to fire safety when camping
  1. Make sure Tents/ Caravans are at least 6 meters apart and away from parked cars to prevent the fire spreading.
  2. Know the fire safety arrangements of the campsite and where the nearest phone is.
  3. Don't use oil or candle burning appliances near a Tent or Caravan, use a torch instead.
  4. NEVER smoke inside a tent.
  5. Place your cooker away from the tent.
  6. Put appliances in a place where they can't be knocked over.
  7. Keep matches, lighter and flammable liquids away and out of the reach of children.
  8. Have an escape plan and be prepared to cut your way out of your tent.
  What to do if your Tent/ Caravan is on fire when camping
  1. Get everyone out - Tent and Caravan fires can spread very quickly.
  2. Call the Fire Service.
  How to Reduce the risk of Wildfires
  1. Always make sure cigarettes are extinguished properly.
  2. Avoid using open fires in the countryside.
  3. Don't leave bottle or glass in woodland - Sunlight through glass can start fires.
  4. Only use barbecues in a safe and well ventilated area.
  5. DO NOT attempt to tackle a fire that can't be put out with a bucket of water - Evacuate the area immediately.
- What do I need to take camping?
  The Camping Check List.
  
  Not meant to be an exhaustive list but hopefully will help make sure you don't miss anything obvious.
  - The Tent
  - Tent Porch, Carpet or Footprint (Anything that goes with the tent)
  - Toilet tent (if used)
  - Mallet
  - Tent Pegs (They may come with the tent but make sure you have them ... and spares)
  - Hard Ground Pegs (Just in case the pegs you got with the tent aren't tough enough)
  - Air Beds (for everyone)
  - Pump for Airbeds
  - Pillows
  - Sleeping Bags
  - Lanterns (You're likely to need at least 2 lanterns)
  - Torch (You can always use you phone ... but what if the battery goes)
  - Dust Pan and Brush
  - Furniture - Table(s) and Chairs (one for each person)
  - Windbreak
  - Stove/ BBQ
  - Lighter/ Matches
  - Gas or Charcoal for above
  - Bin Bags
  - Plastic Bags for shopping
  - Wet Wipes
  - Tea Towel
  - Tin Foil
  - Washing Up Liquid
  - Dish Cloth
  - Toilet Rolls
  - Portable Toilet (A bucket style is fine)
  - Water Container (for keeping inside the tent for fill ing up the kettle)
  - Kettle
  - Pots & Pans (suitable for stove)
  - Cutlery (enough for everyone)
  - Cooking Utensils (Everything you need for the stove/ BBQ)
  - Tongs
  - Salt and Pepper
  - Coffee, Tea, Milk, Sugar
  - Soft Drinks & Beer
  - Tableware - Melamine or Plastic for eating from. Remember Bowls for breakfast
  - Breakfast Bars are also useful for above
  - Mugs
  - Glasses (Acrylic)
  - Tin Opener
  - Bottle Opener
  - Wash Basin
  - Coolbox
  - Electric Hook Up
  - Phone Chargers (maybe portable chargers as well for emergencies)
  - Batteries for lanterns and torch
  - Citronella Candles
  - Insect Repellent
  - Sun Cream
  - Pocket Tissues
  - Towels for the Beach
  - First Aid Kit
  - Tweezers
  - Medications and Tablets
  - Anti Bacterial Handwash
  - Soap
  - Flannel
  - Shampoo
  - Toothpaste and toothbrush
  - Comb/hair brush/clips/bands
  - Make-up bag
  - Razor and shaving cream
  - Towel
  - Deodorant
  - Small Knife for any repairs
  - Duct Tape
  - String
- What size tent do I need?
  
  Many magazines and images of tents will have the family sat outside showing how wonderful the tent is for a family but very often they'll show 6 or 7 people outside a 2 berth tent. Surely this can't be right? One of the biggest mistakes you can make is buying a tent that just isn't big enough and whilst camping means being closer to nature and closer to each other you don't need to be 'that' close.
  
  All tents have a 'berth' or a 'man' rating. When searching for a tent its always worth searching under both types as some retailers list their tents as '2 man' etc and some as '2 berth' etc.
  
  Unless your wild camping, where the size is the size and you should go for exactly what it says on the tin, the berth is a guide as to what you really need.
  
  For example 6 and 8 berth tents are the most popular family tents but you'll rarely see 6 or 8 people emerging from them on a July morning. Over the years I've used many, many tents with my family and the rule I've found that works is the following.
  
  If you're away for 2-3 nights then a four berth tent is good for a family of 4 or 5 and ample for a family of 3. When I say it's fine for a family of 5 that depends on the age of the children. If any of them are over the age of 12 I'd look at a 6 berth tent instead.
  
  If you're away for more than that then go for a 6 berth tent for a family of 4 and an 8 berth tent for a family of 5, unless one of the children is under 8 and then a 6 berth tent will do. A family of 3 will get away with a 4 berth tent still, but a 6 berth will give extra living space if there's an inner tent that can be removed.
  
  For short stays a good 4 berth tent with head hight to walk around in will do any family of 5 and below but beyond short stays you need room for the gear you've taken and this is where the extra berths are essential - not for guests but for stuff.
  
  In a typical 6 berth tent you'll have two pods to sleep in. One for you and one for the children. In larger families you may have one child who is older or may have a mix of female and male children so having one large bedroom for you and two smaller bedrooms to split between the 3 children works well.
  
  By taking the larger bedroom the parents normally take most of the gear into their room but for a family of 5 in an 8 berth tent you the kids can have their own cases in their own rooms.
  
  So, if you're away for a week or so and there are four of you - go 6 berth. If there are 5 of you then go 8 berth. On 8 berth look at the configuration of the bedrooms. Ideally you want one large bedroom for adults and two smaller bedrooms for the three children. If one of the children is a teenager consider getting a tent where the smaller inner tents are removable as that young person may not always want to go camping with their parents and being able to remove the inner tent to give extra living space could be useful in years to come.
  
  Finally, if there are just two of you. If you're away for a few days then a 3 man tent is ideal or 2 berth is fine if you're in a car as well to keep some of the stuff you might take with you. If you're away for longer then go for a 4 man tent and enjoy the extra living space, which is great for chairs and a table if the weather turns.
- 9 Top Tips for the perfect pitch.
  
  Many different campsites will offer different features such as play areas and showers. You should consider the needs of your camping group before deciding a location. In some cases, you may be given a pitch and it’s not left to your choice, but if you have the luxury to choose a particular spot then you may want to keep these tips in mind…
  
  1) Wind can ruin a weekend.
  Picture this… You arrive at your campsite after hours of traffic jams and games of eye spy… You start to fix together your poles and take out the material for your tent and it flies away like a parachute. Nightmare. This could be easily prevented if you manage to find a pitch that has cover from bushes or trees! Failing this, another preventative measure could be to use a windbreak and set that up before you even think about getting the tent out! This will make sure there are no unpleasant gusts at setup.
  
  2) Think about the rain.
  This goes hand in hand in the previous section. Finding some suitable cover may take you from zero to hero. The wet weather can be stopped by a bit of foliage or a tree! Also, if there is a slight decline, if you position your tent so the entrance is lower than the rest of the tent, this will prevent the rain from coming in or out of the tent. You might also want to think about staying somewhere that is close to the toilets or washing facilities as this will minimise the time that you are getting wet when going between your tent and other regular visited areas.
  
  3) Pitch near the play area?
  If you have kids then pitching next to the play park may be the perfect place for you. However, you must be warned, when next to Play Park it might be rather loud with children running everywhere, and even the odd ball flying into the side of your tent! If this worries you then slightly further away may be a better bet.
  
  4) Choose a pitch with some flat ground.
  Fancy having a nice long sleep? Then I’m afraid you’re going to have to find yourself some flat ground! By sleeping on a surface that is not level you will find yourself sliding off roll mats or inflatable beds. Another problem that a hill can give you is rain water running down under your tent which can cause damp conditions.
  
  5) Look out for sticks, stones, bricks etc.
  If you’re not careful it is very easy to pitch somewhere that is covered with rubble such as sticks and stones. This can cause problems such as being uncomfortable to lie on and not getting much sleep, to actually ripping the groundsheet of your tent!
  
  6) Check for any surrounding water.
  Rain has to drain somewhere and so if you are near a pond, river or lake it is likely that that is where it will be draining to. Make sure that the water will not be draining through the place where your tent is going to be pitched. If you pitch in the wrong place you might end up having quite a wet experience! That said, pitching near a water source can be a nice thing. It can also be fun to bathe in if appropriate or to fish in (again only if this is allowed). Watch out for midges and mosquitoes though – these little bugs love water and are attracted by it.
  
  7) Find soft ground.
  You want the ground to be soft enough so that you can get your tent pegs in but not so soft that it is marshy and muddy.
  
  8) Don’t pitch too near to any other campers.
  Although it can sometimes be a good opportunity to make some good friends often it is a better idea to find somewhere that you will have a bit more space to yourself. Be considerate to them as well – they got there first and they might not have gone there if they had known they were going to be right next door to another tent.
  
  9) Pitch far enough away from fires and barbecue pits.
  Some campsites will have dedicated areas for campfires and BBQs. While it can be nice to be near these areas you must take in to account the safety issues and make sure that your tent is not too near the fire (your tent will suggest the recommended distance).
  
  So, there you have it, nine things to consider when pitching your tent. Remember that you can always explore the rest of the campsite and you don’t need to be near everything, just what you think will make the best experience. Have a great holiday.
- Is camping for me?
  
  We hope you find this article useful also we hope it gives you answers that you have been searching for.
  
  Since the dawn of modern family holidays, there has been one divisive argument: abroad resort or British campsite? This often stems from a built in love or hate for allowing a small piece of nylon protect you (or not) from the uncertainty that we call the “great outdoors”. Camping definitely has challenges and rewarding benefits and often the key to making sure that you enjoy the time you spend in a field in the middle of nowhere is by making correct decisions on the gear and equipment you equip yourself with. Now, I’m not saying that you will fall in love with camping first go, but it is a valuable experience that may change the course of your life!
  
  The Benefits of Camping
  There are many benefits with camping. First and foremost, it allows you time to get away from stresses of life that can sap so much energy on a daily basis. When in the middle of a field with no phone signal there is an opportunity to truly relax which can be such a rarity with the temptation of easy internet access to distract you. This may even allow you to take a new perspective in life.
  Another benefit that camping will allow you is the chance to spend some quality time with your loved ones. The lack of 3G again will enhance as this will stop kids from checking their most recent Facebook notifications and favourite YouTubers video’s. Going to remote locations will teach the whole family new skills to get through the whole experience. This could range from preparing food with minimal utensils to guiding yourself through miles of green grass with nothing but a compass and map.
  
  Challenges
  As with anything in life there is a list of challenges dangled in front of the thought of camping. A lot of the times, these challenges are associated with overcoming mental hurdles more than anything else. May this be the belief that you will get too cold or that the rustling in the bushes is a clown coming to get you it must be remembered that with the correct equipment and preparation; these worries will not become a reality. As well as mental challenges, you will of course at some point come across something physical that could cause an issue, such as a particularly high fence or slippery slope. Of course every camping trip is going to be different with variances of hurdles to face, but if you stick at it and become more experienced, these hurdles will become stepping stones.
  
  Choosing the Right Equipment
  An essential part to having a successful trip is to make sure that you have chosen the correct equipment before you leave civilisation behind you. As said before, every trip is different so the correct equipment may be different every time. But you can always count on the basic necessities such as: a tent, sleeping bag and first aid kit. From here you will be able to build you arsenal by using reputable brands and by taking advice from experienced campers. Remember, this is the age where getting information has been easier than ever, make the most of the Internet before you leave it for the weekend!
  
  Survival Skills
  No one is expecting you to leave your nice warm home with Bear Grylls-esque survival skills. These are learnt through experience. As long as you bring with you a first aid kit and a simple level of understanding of how to treat minor injuries there isn’t a lot that will go wrong! Ensure to bring with you any prescription medicine that someone on the trip, it is a good idea to bring more a little more than would normally be necessary just in case you get stuck. In addition, you should ensure that someone knows where you are going to be or how they will be able to communicate with you in the worst case scenario that something goes wrong. Like I said, the more trips that you go on and the more experienced you get the better skills you will learn!
  
  Summary
  Camping is something that has a tendency to bring people together. If you are looking for camaraderie and you want to do something different, this is an excellent way to achieve both goals at one time. It also makes you more self-sufficient as an individual, something that any person can be proud of. For these reasons, many people choose to go camping several times a year. If you have never done it before, you don’t know what you are missing out on.
- Where are the best places to go camping?
  
  Where is the best place to go camping?
  
  Unfortunately there is not a single answer to this question as everywhere and everyone is different. Some people like a quiet weekend away in Devon, whilst others love a boozy weekend away in Skegness. However thanks to TentLife, UK Campsite and Pitch up, you can now find your perfect weekend away in just a few clicks!. You can browse thousands of campsites around the UK and read real reviews left by other campers about the site.
  
  TentLife
  
  Pitchup
  
  UK Campsite
- What is Carbon Monoxide? How to prevent Carbon Monoxide poisoning.
  What Is Carbon Monoxide?
  
  Carbon Monoxide is a colourless, odourless, and tasteless gas that is slightly less dense than air. Carbon Monoxide is formed when there is not enough room to form Carbon Dioxide. Carbon Monoxide is also made by using camping stoves, barbecues or burning anything inside a small area with no ventilation.
  
  How Can Carbon Monoxide Poisoning be Prevented?
  
  Carbon Monoxide/ Carbon Monoxide Poisoning can be prevented by using your camping stove, barbecue or fire fully outside of the tent and keeping the fire at a safe distance. You should also open all/ most of the doors and windows allowing plenty of oxygen to circulate around your van/ Tent.
  
  Below are listed symptoms of Carbon Monoxide poisoning, if you suspect you or anyone has Carbon Monoxide Poisoning, Call an Ambulance straight away. Spotting the signs early can save someones life.
  
  Symptoms of Carbon Monoxide Poisoning
  1. Headaches
  2. Breathlessness
  3. Nausea
  4. Dizziness
  5. Collapse
  6. Loss of consciousness
  7. Tiredness
  8. Drowsiness
  9. Vomiting
  10. Pains in the chest
  11. Stomach pains
  12. Erratic behaviour
  13. Visual problems
- How to prevent heat stress damage occurring to Melamine?
- Do I need a breathable groundsheet?
  
  After speaking to quite a few of you, we are seeing the trend that some campsites are asking that tents/awnings should have a breathable groundsheet. Not all campsites request this, but we understand some of them do. All of the sewn in groundsheets on our tents and awnings are waterproof which means that they cannot be breathable - if you let in air, you will also be able to let in water which none of us want in our tent.
  The general and accepted rule is that when sites are asking for a breathable groundsheet this is when you have an option to be able to use one. This is usually the case with a Caravan Awning.
  It isn't the case with tents or campervan awnings (which are more like tents than awnings) as moden day tents and campervan awnings always tend to have sewn in groundsheets.
  
  We do sell footprints which can go under the tents and awnings which are sold separately.
  So to clarify, no sewn in groundsheet is breathable but when it comes to campsites, campervan awnings are classified as tents. If the site is saying breathable groundsheet only - that applies to unfixed carpets/groundsheets for caravan awnings. Fixed groundsheets like tents or camper van awnings are fine.
- Can we cook under the canopy?
- What is UV protection?
- What does Hydrostatic Head (HH) mean?
  
  All of our tents and awnings have a 5000mm HH rating. If a tent or awning has a Hydrostatic Head rating or HH of 5000 it means that it could hold a cylinder full of 5000mm of water before water would come through the fabric. For fabric to be able to be called waterproof, it needs to have a HH rating of over 1000 mm, so all OLPRO are extremely waterproof.
  
  Because of the treatment to the fabric there is no way water can pass through the fabric of an OLPRO tent.
- What HH rating are your tents and awnings?
- Should I pitch my tent before going away?

OLPRO Technical Information/Troubleshooting
- My tent is wet on the inside, is it leaking?
  If you have been unlucky enough to find water in your tent the good news is that it is highly unlikely that your tent has leaked. OLPRO tents are made to a high specification, (5000HH waterproof rating) using quality materials and components and water cannot ingress through the fabric. We have seen many tents from many manufacturers where it was said that the product was leaking and it was Condensation, which is absolutely a pain and so we've put together a guide on how to reduce it.
  
  We have an updated article available here:
  https://www.olproshop.com/pages/common-questions
  
  Which should help further.
  
  Where has all the water in my tent come from?
  
  1 person produces up to 1 pint of condensation per night. 5 people in a tent equals a potential 5 pints of water. there are other sources of moisture, these can include wet shoes, clothes, dogs, cooking, even the air itself.
  
  How does condensation to form in a tent?
  
  Air temperature in the tent can become warm and humid from people, heaters and a lack of ventilation. When the warm air inside the tent hits the relatively cool fabric of the tent, the moist air condenses into liquid form.
  
  Do all tents suffer from condensation?
  
  The short answer is yes. This doesn't matter if you spend £10 or a £10,000 when purchasing your tent, In certain weather conditions the design of any tent can be overwhelmed by moisture. If it is a cold night and there is no breeze to circulate the warm, moist air out of the tent, it could be difficult to prevent condensation.
  
  What weather conditions can make condensation worse?
  
  Condensation can be made worse when the air outside the tent is significantly cooler than inside, especially after a warm, humid day. Rainy conditions also increase the chances of condensation occurring, often leading to the appearance of a leaking tent. Rain water on the outside of the tent, or rain water evaporating off of the outer surface of the tent causes the temperature of the fabric to decrease, leading to more rapid condensation as the air inside the tent comes into contact with it.
  
  How do I get rid of Condensation?
  
  Wiping the walls with a towel or cloth is a good way to remove condensation from the surface and stop any drips. Avoid anything touching the side of polycotton tents as this can cause water to seep through. If you are staying in one location, remove all wet items from the tent and dry them so that they don’t create more moisture the next night. Dry and ventilate your tent as best as you can.
  
  How can you prevent condensation in your tent?
  Ventilate
  Store wet stuff outside
  Don’t touch the sides
  Never cook inside
  Turn Heaters Off
  Pitch in a spot that gets a natural breeze
  Don’t pitch too close to water
  Water Ingress
  
  If you suspect that your tent may be leaking through the seams and your tent is less than 12 months old, please contact the retailer you purchased it from (your contract of sale with the retailer should remain valid through any warranty claim). The retailer they will advise you of the most appropriate course of action. If the product needs to be returned for inspection. The more detail you can provide, the quicker and more accurate we can be in our response.
  
  Products must be returned for inspection clean and dry. Any products received in an unsatisfactory condition will be returned to the sender without inspection.
  
  Please be aware that the following are NOT covered in the OLPRO Warranty;
  - General wear and tear over extended periods of use
  - Misuse
  - Flaws in the fabric caused by excessive wear
  - Water ingress through fabric as a result of UV degradation
  - Water ingress through seams caused by excessive abrasion of seams or seam sealant tape
  - UV degradation
  - Condensation, usually caused by lack of ventilation
  - pole breakages, including collateral damage from a pole breakage
  We recommend looking at the below article in regards to condensation. This covers all points on how to prevent condensation...
  How to deal with Condensation in your tent
- How can I clean or treat mould on my tent?
  How to clean an inner tent
  
  If you have space, pitch the inner making sure it is secure. Then clean the affected area with a sponge and leave to dry.
  
  How to clean a tent flysheet
  
  Spread the flysheet out flat on the ground and clean the affected area as above. Then clean the affected area with warm water and a natural soap or mild detergent. After cleaning the flysheet you will need to re-proof it. Suitable products can be purchased from most outdoor shops.
  
  Mould: To treat mould on a tent it is best to use Milton's sterilizing fluid. Dilute product well and sponge down the affected area. This may not remove the mould, but it will stop it from spreading and smelling.
  
  To prevent mould growth inside your tent, it is best to keep it as dry as possible. So after a long weekend away it is best practise to dry your tent as much as possible prior to folding it and putting it in it's bag.
  
  To keep your tent in good condition :
  1. A footprint will keep the groundsheet clean, and is easier to clean than a tent
  2. Always dry you tent well before storing, cleaning off any dirt
  3. We do not recommend that you wash any tent in a washing machine as this risks damaging the machine and the tent.
- Are my tent poles covered under warranty?
  
  All pole breakages - regardless of age and use - are treated as fair wear and tear, therefore are not covered under the terms of OLPRO warranty. The reason these items are not covered is due to the amount of variables that can cause pole damage, mostly when pitching, striking in transportation, accidental damage, incorrectly seating the ferrule, dropping the pole and storing the poles.
- Help - My Beach Hut has developed a twist!
- How do I reproof my tent?
  
  After several uses in rain or sunshine your tents water repellent coating may wear off, this will cause your tent material to absorb water instead of it beading up and rolling off. For OLPRO tents you really shoudn't need to worry about this within the first two year, at least but be aware that over time it may be something you need to do.
  
  To re-proof your tent we recommend using any commercially available waterproofing solution,these can be purchased from most Outdoor Shops. You can re-proof your flysheet using Storm Seal, Fabsil or any other proofer, which can be applied to the outside of the flysheet and left to dry.
  
  Once you have pitched your tent, work your way round panel by panel with the reproofing chemical. We recommend doing this in an open, dry & well ventilated space.
  
  Always follow the instructions as stated on the container
- My tent has faded after a lot of use... what do I do?
  
  Our fabrics are very strong and both waterproof and highly water-repellent. However, sun, wind, rain and wear will weaken any fabric over time. A faded or bleached look to the fabric is a sign that the fabric has started to become UV damaged. Just as UV rays from direct sunlight have adverse effects on our skin, the same is true for all materials, including, unfortunately, tent fabrics. Exposure to the sun's rays, can weaken a fabric's performance over time.
  
  Due to the UV damage, we would recommend re-proofing the tent.
- What is the best way to store my tent between trips?
  
  Always make sure your tent is dry before packing away to avoid damage from mildew and damp. If you do not intend to use your tent for some time, the best thing to do is remove it from its bag, separate each component and store them in a dry place away from heat and direct sunlight. Ideally loosely folding the flysheet and inners.
  Because it is designed to be lightweight, window plastic is not designed to withstand extreme cold temperatures.
  If the tent/awning is stored in a very cold environment, folded in its bag, it may require warming up before it is unpacked and erected. This will prevent windows from cracking or shattering when they are unfolded, where material has been creased. Any damaged caused to the windows caused by incorrect storage is not covered by warranty.
- How do I wash my sleeping bag?
  Hand-Washing
  - Fill a bath with cold water and add half a cup of mild fabric soap
  - Stir the soap into the water until it is fully dissolved
  - Lie your fully zipped up sleeping bag in the bath as flat as possible
  - With bare feet, step into the bath and walk up and down the sleeping bag until it has been thoroughly submerged into the soapy water, the solution working its way through the filling
  - Empty the soapy bathwater and refill with cold water
  - Walk up and down the sleeping bag in this manner, emptying the soapy water and refilling, until all the soap has left the bag
  - When you’re happy no more soap remains, drain the bath and roll the sleeping bag up, pressing down on it as you go. This squeezes out as much water as possible ready for drying
  - NEVER twist or wring your sleeping bag as this can cause your sleeping bag’s filling to lump together
  That was the manual version for hands on people, but you can bypass the above and just go to your local launderette instead!
  
  Machine Washing
  - Ensure that the machine is set to a delicate wash on a cold water option
  - Load the machine with your sleeping bag, which should be unzipped with the zip puller left halfway up the mechanism
  - With your sleeping bag pop in a couple of tennis balls as these will bounce around in the cycle ensuring the stuffing doesn’t lump together as it spins round the machine
  - Never add fabric softener, as this will damage your sleeping bag
  - When the wash is finished, run it through another rinse cycle to ensure no soapy residue is left
  - When it’s done, press down on the sleeping bag. If soap suds appear put it on another rinse cycle
  - If no suds appear, take the sleeping bag out of the machine. Lay it flat on a table and roll it up so the water streams from the bag
  - Roll your bag up near a drain, or if there is no drain line the floor with towels or newspaper to soak up the residual water
  - Be careful never to wring or scrunch up your sleeping bag, as this can damage the filling and cause clumping
- How to fold and pack away your OLPRO Family tent
  Packing away your new family tent, can be a struggle for anyone. With some helpful pointers, hopefully this will make your set down a little less stressful. We also put all tents and awnings into oversized bags to make the process easier.
  - Firstly open all doors/windows so no air can get trapped.
  - Remove all pegs, wipe them and place them back in to the peg bag.
  - Roll all guy lines, into a tidy knot. This makes it easier for next time. If you don't know how to do this click here.
  - Remove all ring and pins/deflate any beams, ensuring your tent is flat.
  - Remove and fold all poles and place back in your pole bag.
  - We recommend folding each end in to the centre, fold in again and lay the remaining 2 halves on top of each other.
  - Use the poles/pump to roll the tent around. You want to roll this as tight as possible towards the door allowing any trapped air to escape.
  - After rolling, use the ties to keep the tent rolled up.
  - Place the tent, pegs and any relevant straps etc in the bag.
  You can also wipe the groundsheet when folding, to ensure this is clean. However, you can do this when home and you are not rushed for time. Alternatively, you can purchase a footprint for your tent, so the tent stays clean. This is much easier to clean. If you would like to see our range of Footprint Groundsheets, please click here.
  
  Please note, we do not recommend tents being stored wet. If your tent is wet, you can temporarily roll it, but when you are home, we strongly recommend airing the tent out and erecting it to make sure the tent dries correctly. This will minimise the risk of any mildew being produced.
- Do your tents come with instructions?
  
  All of our tents and awnings come with instructions. Most of the instructions are in the plastic sleeve at the front of the carry bag. Take the sheet out of the sleeve and turn it over - you'll find the instructions on the back of that sleeve.
  
  If these are absent, or they get lost, please get in touch with us and we will email you a copy. We also have "how to" videos on our You Tube channel which you can find here or you can download copies of many of our instructions here.
- How does this awning stand up to UV rays?
- When do you recommend using the storm straps?
- How much extra room do I need to allow for the pegging out of the guy ropes?
- Will the tunnel interfere with my door as it slides back?
  
  All of our Camper Van Awnings are universal awnings made to fit a wide variety of Camper Vans including every VW and every custom built van. In order to do this the tunnels have elastic straps on them so that when you want to open your side down you can relax the elastic strap allowing space between the van and the door fo the door to slide.
  
  You can leave the tunnel like this so that the door can be slid open and closed. If you want to secure the tunnel against the open door or against the closed van then tighten the strap on the door. It is a good universal system which means that whatever van you have you can use a OLPRO Breeze Awning.
- Will the inner tents accommodate a double inflatable mattress?
- Do all of your doors have bug mesh?
- What should I do if my OLPRO Air Beam bursts when I'm on holiday?
  
  This is something we never want to hear, but unfortunately accidents can happen. We always recommend using the release valve on the pump provided, so you can't over inflate the air beam. We don't recommend using an electric pump.
  However, if a beam was to burst whilst away you can easily purchase a replacement.
  Spares can be purchased via our Spares Page.
  
  We can ship this directly to the campsite as long as there is one working day left. For example, if you were to call on a Thursday before 2pm, we could ship this for delivery on the Friday. In the meantime you can usually still use the awning or tent whilse the beam is out of action.
- Is your Husk range really made out of rice husk and nothing else? Does it have any kind of plasticisers in it to keep it together?
- Do your inner tents have pockets?
- Are there any clips that I can hang a light from?
- How long are your standard tent pegs?
- Are the inner tents made from blackout material?
- What products would you recommend to clean the walls on the inside of the tent?
- What are the vents above the windows for? When should I have them open?
- Can you make the two bedroom compartments into one big one?
  
  Most of our inner tents have a zip in bedroom divider so you have the option of having two double bedrooms or one lasge one. The divider can be rolled away when not needed. You will find this on the Wichenford Breeze for example. If you check the floorplan of the particular tent you're looking at you'll see if there is a dotted line in the inner tent. This shows a divide option.
- Taking care of your dinner ware! (Melamine and Husk)
- Do any extensions have a sewn in groundsheet?
- What do I do if I believe that my tent/awning has a fault?
- What is Ripstop fabric?
- What fabric are your tents made from?
- What kind of pegs come with your tents/awnings?
- Will last years tents be compatible with this years' accessories?
- Are your groundsheets sewn in?
- Do your tents/awnings have and electrical entry point?
- Are your awnings compatible with other inner tents? Are your inner tents compatible with other awnings?
- What do you mean by "Driveaway" awning?
- Are your tents/awnings suitable for extreme temperatures/weather?
  
  Our tents and awnings are fully waterproof (5000HH rating) and are designed with family and leisure camping in mind.
  Our Breeze awnings can stand up to quite blustery winds as shown in this video https://www.youtube.com/watch?v=xipeFuUkUAI
  They do stand up to most moderate weather conditions but are not suitable for extreme weather. If you are out camping and experience severe weather warnings, we would advise you to take your tent or awning down as soon as possible. Any damages sustained whilst the item is up during extreme weather will be classed as misuse and void your product warranty.
- Do I need a Footprint Groundsheet?
  
  You don't need a Footprint Groundsheet as all of our Campervan Awnings and Tents have sewn in groundsheets but a Footprint Groundsheet can be placed on the floor before the awning or tent to help protect the base of the tent or awning and also helps to keep it cleaner. With sewn in groundsheets they are often a little more difficult to clean so the seperate one is good as you just have to clean that one.
  They are good for marking out where the tent or awning is going to go as well.
  We have footprint groundsheets for most of our tents and awnings and they can be viewed here.
  https://www.olproshop.com/collections/olpro-tent-carpet
- Do OLPRO Tents and Awnings have hooks for lights

Returns, Refunds and Repairs
- How long can I keep an item before returning it to you?
  
  If you would like to return something, we allow 30 days.
  This means you are welcome to keep the item for 30 days, if you are not happy with the item then you are more then welcome to return it to us for a refund. Please visit our warranty page, so you can organise the return.
  If you have had the item more than 30 days, do not worry. Here at OLPRO we offer a 365 day warranty. This means that we can offer a like for like replacement or a store credit. These options are given, when using our returns system on our warranty page.
  The returned goods do not need to be in their original packaging, however they need to be in a sellable condition. If the item is unwanted, returns postage is at your own cost and risk. The product must be unused.
  You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.
- How long does it take before I receive a refund?
- What happens if I miss a collection?
  
  If our carriers do miss you, they will usually leave a calling card with contact details for you to re-arrange.
  Most carriers can collect up to 6.30pm. If the carrier has not got you by this time on the specified day, please contact us. (N.B.our office hours are 9am - 5pm Monday - Friday (excluding bank holidays).
  
  Due to the Covid outbreak in 2020 some couriers are now leaving deliveries without a signature - but will take a photograph of the delivery as proof of delivery. If this happens within the time they've given you as the allocated delivery time and the delivery goes missing the onus is on you. If you are unable to be there please let them know.
- Returns condition advice...
  
  If your tent or awning develops a fault during wet weather and you have to take it down wet, you will still need to dry it before it comes back to us. Due to health and safety precautions, we cannot accept or inspect wet tents.
  To make sure that we are able to inspect it to sort out any problems, we will need to have the tent back in a safe, hygenic condition. Any tents that come back to us in an unfit state will be sent back to the customer to dry out and make safe.
- Do you offer a repairs service?
  
  If your tent is within our 12 month warranty but out of our 30 day refund window, and it is a manufacturing fault, we collect and either repair the item or if we cannot repair, we replace it with a like for like item.
  If it is damage sustained due to improper use, you will be liable for the repair.
  If you have damage to your tent we supply a sealant set within each tent and awning for small repairs and we sell larger repair kits in the Spares and Repairs section of the website.
- What is the OLPRO Return/Warranty Policy?
  We want buying from us to be a ssimple and easy as possible and to make sure that you are happy with your purchase. To do this, we have created a 30 day returns policy as well as our 365 day warranty. As of 1st February 2020 we are now offering an additional year on top of our 365 day warranty for our OLPRO canvas product range (this includes all tents and campervan awnings).
  
  This means all tents and campervan awnings are covered by a 2 year warranty if purchased after the 1st February 2020.
  If you are unhappy with your product at all, or notice a fault, please follow the steps below so that we can solve any issues as quickly as possible.
  It is essential that you check all products before going away.
  We've also put together the following which may help with any questions you have if your tent or awning appears to have an issue:
  https://www.olproshop.com/pages/common-questions
  And a feature on how to avoid condensation:
  https://www.olproshop.com/blog/how-to-avoid-condensation-in-your-tent
  We've done this because we recognise that lots of people do want more information on how to safeguard against condensation and also because we do get some calls from people concerned about water in the tent which turns out to be condensation - so I hope those help.
  
  If you have bought your product within the last 30 days:
  If you’ve bought anything from us in the last 30 days and you want to return it for a full refund, you can. We can offer a full credit/refund or we can swap the product for a new one or a different colour.
  
  We are not able to offer a refund or a replacement if the product has been damaged (Not a manufacturers fault) or is not in a resell-able condition, such as it's been used. This includes wet or soiled products and products with missing parts. Never return any product that is wet or dirty in anyway as it won't be refunded and will be returned back to you in the same condition.
  
  To return a product, please contact us using the link below and make sure you include all of your details and reason for return. Not informing us of a return will cause delays in dealing with it.
  
  If you are returning a product within 30 days because you don't want it or it wasn't as expected then you will have to pay the return carriage.
  If you are returning a product within 30 days because of a manufacturers fault then you are entitled to a replacement. We will pay for the return cost and sending out the new product. See below for more details on our 365 day (and 2 year canvas) warranty.
  Contact Us
  If your product is still within the Warranty period (2 years for campervan awnings and tents, 365 days for everything else):
  All OLPRO products are designed and manufactured to exacting standard at our multiple factories and are tested under the appropriate conditions and terms of use. All OLPRO products are covered by our 365 day warranty and extended canvas warranty. The warranty covers manufacturing faults on purchase of the product. These potential faults may be in the parts, the materials of the product or the workmanship. The warranty also covers the functionality of the product for its normal use. We are not responsible for any additional costs caused by a warranty issue.
  
  The OLPRO 365 Warranty covers you for 12 months from the day of purchase but most of the potential warranty issues apply to issues which will occur prior to first use. Additionally we have added an additional year to your canvas product warranty. So you can relax knowing that your canvas is protected for an additional year on top.
  The OLPRO 365 & The extended canvas warranty does not cover tent poles or windbreak poles or the malfunction of any fabric or component that has resulted from improper or unreasonable use or lack of maintenance. Accidents such as damage due to excessive weather/ winds, improper re-packing of products or any natural degradation due to sunlight is not covered.
  No consequential loss may be claimed under this guarantee. To help yourself guard against any losses we always recomend that you test anything you've purchased in good time before going away. This guarantee in no way affects your statuary rights. See below for full terms and conditions of sale from this site.
  To make a warranty claim please contact your retailer first. This is the person from whom you purchased your product. They will advise you of the best course of action.
  If you purchased the product from our website please contact us by clicking on the Contact Us at the top of the page.
  Before you do that please check these commonly asked questions to see if they help.
  https://www.olproshop.com/pages/common-questions
  
  If you are outside of the Warranty Period:
  If the you’re outside of your warranty period or you have damaged the product or need a replacement part you can contact us and we can advise how to repair the product yourself. You can also purchase spare parts from our website.
  Spare and replacement parts
  
  Please Note: If a product is returned to us wet, we will not accept it. Upon receiving a wet product, it will be photographed and returned back to you without being tested or repaired.
  
  If you need to Contact Us:
  We always want to help. You can talk to us direct via online chat between 9am and 5pm every weekday (except for bank holidays and public holidays). This can be found at the bottom of the website.
  You can call us on 01299 896959 during the same hours.
  If calling from outside the United Kingdom dial 00441299 896959 or email to sales@olpro.co.uk. We will reply to you as quickly as possible.
  You can also write to:
  OLPRO
  KDO Business Park
  Little Witley
  Worcestershire
  WR6 6LG.
  We also have a comprehensive FAQ section
  All products within their warranty period are swapped, like for like, for a new product. If it’s just a small issue or where something can be replaced we may choose to send that part as opposed to the full product, to save you having to return the product in full. An example of this would be if an inner tent was damaged – we would be able to send a new inner tent, as opposed to swapping the full product.
  It is always easiest if you're able to send you photographs of any potential problems so we can help quickly.
  As a guide the following damage is not covered by your warranty on tents:
  - General wear and tear over extended periods of use.
  - Flaws in the fabric caused by excessive wear.
  - Water ingress through fabric as a result of UV degradation.
  - Water ingress through seams caused by excessive abrasion of seams.
  - Broken zips caused by forcing, jamming or improper use.
  - Over tensioned/stretched seams coming apart.
  - Buckles subjected to undue force or abrasion.
  - Broken carry bag if it is over loaded.
  - Any tent pole breakages.
  - Collateral damage from a pole breakage.
  - UV Degradation.
  - Condensation usually caused by a lack of ventilation.
  - Commercial use by rental companies
- Has my return been received?
  
  After your item(s) have been returned, you will receive an email from OLPRO stating this has been received. We aim to process and refund returns with in 14 days, but this can take a little longer in the peak season period. If you have any queries regarding your return, please use the contact form above.
  It is often the case that refunds are issued a lot quicker if a product doesn't need checking but if it is a return that requires checking it is likely to take upto 14 days.
- How long does a refund take?
- How do I repair my tent?
- How do I repair a damaged pole?
  
  How do I repair fibreglass poles?
  
  Your pole is made up of sections and elastic shockcord. The cord runs through each section and is simply knotted at either end.
  
  1. Measure the section or sections which are to be replaced (the new section will need to be cut to length). Cut the new section to the length measured. We would recommend using a small hacksaw. Once cut, the end should be filed or sand papered smooth. Tip: When cutting a new fibreglass pole, cut halfway through then turn the pole round and complete the cut from the opposite end. This will help prevent splinters
  
  2. Untie the knot at one end of the pole.
  
  3. Remove the sections one at a time until you reach the section that needs to be replaced (when it is time to re-assemble the pole it is important that the sections are put back in the same order. Tip: it may be beneficial to use numbered stickers on the sections so there is no doubt of the order).
  
  4. Add in the new section/sections and re-thread the cord back through the sections and tie a knot at the end. (Use tweezers to reach into the sleeve and grab the knot if required).
  
  There is also a selection of useful "How to" videos on Youtube
  
  If you require replacement pole sections you can find them here.
- How do I replace the beams?
  
  If you need to replace the beam, unscrew the valve from the outside. Go inside the tent and undo the zip holding the beam. Pull the beam either end to detatch it from it's velcro anchor. Re-insert the new beam by going back over the steps you took to remove it.
  If you need to open the 'padlock' insert a wire peg into the black padlock and it will open. It doesn't need keys - just a wire peg will do the job.
- Do you have any service centres?
- My product is out of warranty but I have a problem - what do I do?
- What if my parcel gets lost on the way back to you?
  
  Until the goods come back to our warehouse, they are your responsibility. We recommend most strongly that you send the items back using a trackable postal or carrier returns service and keep hold of your proof of posting. If you have not received your refund and it was sent back with a delivery service that you had arranged, please contact us with your tracking information and we shall investigate further.
- What if I want a refund after the 30 day refund policy has passed?
  
  We cannot stress enough how important it is for our customers to check over their goods within 30 days of receiving them. If customers do not report problems to us within the first 30 days, we cannot issue a refund.
  If you report a fault and want a refund after 30 days, we can only offer to repair or replace the item. We cannot issue a refund.

OLPRO Breeze

OLPRO Breeze Inflatable Campervan Awnings
- What is a Breeze awning?
  
  A Breeze awning is a campervan awning designed by OLPRO. It has fully inflatable air beams that can be pumped up in 5 minutes using the included air pump.
  
  The Breeze awning can be attached to the van directly or by using a figure of 8 or drive away kit. You can also use the straps that are included to put over the van and peg on the other side to ensure the awning stays attached to the van.
- How sturdy are the inflatable awnings in the wind?
  ">
  To be honest, they blow around a lot less, as they move with the wind rather than bed and break. Check out our You Tube channel to see a video of the awning in the wind.https://www.youtube.com/watch?v=xipeFuUkUAI
  Because, once inflated, they are heavy they do tend to move a lot less, but also when they move will flex back into position.
- How does the awning attach to the vehicle?
  
  There are several ways you can attach your awning to your vehicle. Listed below, are the most popular methods to attach your drive away awning.
  Straps
  
  Straps can be used to attach the awning to the van by throwing them over and pegging them down the other side. This is also the easiest option. Straps are also suitable for your Pop top van, you just place the straps either side of the pop top (One in front and one behind) and peg them down as normal.
  
  Once strapped over the pegs for the tunnel are usually pegged in just under the campervan giving you a right fit. To leave site you can disconnect the buckles allowing the awning to freestand and you to driveaway.
  Vehicles with Gutters
  
  By using the Figure of 8, you can ensure a tight seal in a small amount of time. All you have to do is, feed through the awning cord (Beading) into the figure of 8 on one side and then slot the figure of 8 onto the camper van guttering.
  For Camper-vans with shallow gutter rails or roof-rails or as an alternative to vehicles with gutters.
  
  Some early VW vans have got a shallow gutter, where using a pole and clamp kit will be a better option. The majority of awnings have a pole sleeve on the tunnel of the awning. A pole would be fed through the pole sleeve and then placed in the gutter and fixed down using the clamps.
  For Camper-vans with wind out awnings (Fiamma, omnistore etc)
  
  If your vehicle has a wind out awning. Then you can use the awning channel built into this to attach your awning. You will need some lengths of Figure 8 and a few metres of Kador. Locate the awning channel on your wind out awning, For 2011 Fiamma Awnings will have 2 of these awning channels. On other awnings this awning channel maybe less obvious and mounted behind the rail. All that is left to do is attach the awning to the your wind out awning and roll your wind out awning back in.
  PLEASE NOTE THAT YOU MAY REQUIRE A SPECIAL KADOR AS THE AWNING CHANNEL ON A WIND OUT AWNING IS ONLY 4MM IN DIAMETER.
  
  Other Methods
  Suction Cups
  
  You can also use Suction cups (Dent Pullers) which fasten to the awning and then the suction cup gets stuck to the van holding the awning securely in place.
  Magnetic Strip
  
  Magnetic strips usually come with a figure of 8. This allows you to attach the awning to the figure of 8 and the magnet sticks the van holding the awning in place. Magnetic strips are not advisable as they could damage your camper by leaving deep scratches from moving around.
- Will a Breeze awning fit a GoPod Caravan?
- What are the tunnel sizes of the Breeze Awnings?
- How do I replace an airbeam?
  Here at OLPRO we like to make things nice and simple. This meaning, if one of your beams were to burst due to a storm or over inflation - we can supply a whole new replacement (this includes the black outer sleeve) for as little as posisble.
  
  See our Spares and Repairs section.
  
  The beam supplied will already have the inner tube inserted and will be ready to zip in straight away.
  To remove the old beam;
  1. Unscrew the valve from the outside of the awning/Tent
  2. Unzip the beam on the inside of the Tent/Awning
  3. Remove from the Velcro pads
  "Hey presto"! The beam is now fully removed and the new beam can be replaced doing the same steps, but backwards!
- What is the Beading/Kador length on my OLPRO Breeze Awning?
  ">
  California Breeze - W = 200cm
  Cocoon Breeze (inc XL) - W = 200cm
  Loopo Breeze - W = 310cm
  Loopo (Fibreglass poles) - W = 310cm
  Cubo Breeze - W = 80cm
  Cubo (Fibreglass Poles) W = 300cm
  Uno Breeze - W = 330cm
  
  Please note - All Beading sizes are 6mm. If you were looking to purchase an awning rail or drive away kit, this would have to be 6mm - 6mm to accomodate the beading size.
- Are your footprint groundsheets suitable for hard standing pitches?
  
  OLPRO Footprints are perfect to use with hard standing pitches. The Footprint allows you to have more protection from sharp stones or sticks, whilst also making the whole camping experience easier by allowing you to clean the foot print, rather than cleaning the groundsheet on your tent.
- Can the awnings be used as stand alone shelters?
- Could I use a mains inflator to inflate the beams?
  
  We don’t see why not but check on the max pressure.You won’t be able to tell from the beams, as they become solid quickly. Beams can blow up really quickly with a power inflator and could pop if you are not careful - please note - beams and poles are not covered under warranty.
  
  Our hand pumps which are included with our Breeze range have a valve that will not allow you to over inflate. The beams are 7 psi.
- Can I use the Universal Front Panel on my extension?
- I would love to send you pictures of the awning in action - where can I post them?
- What do I do with my tunnel when the vehicle is detached?
  
  All of our Breeze awning tunnels roll up and are secured with toggles when not in use - pretty much the same thing you would do with a tent door when you roll that up out of the way.
  Our poled awnings do not have toggles around the table, these will need to be pegged down using the roof straps, be sure to peg them at an angle to prevent water ingress.

Inflatable Caravan Awnings

The View

OLPRO FAQ's

Order Enquiries

Campervan Awnings
- How do I open the Padlocks on the Air Beams?
- Will OLPRO Awnings fit my van?
  
  In most cases, the answer is yes. All of our awnings will fit vehicles between a height of 190cm and 250cm.
  We also offer variations of a couple of our awnings that have longer tunnels and will fit taller vehicles up to 280cm. Links to these awnings are below.
  https://www.olproshop.com/collections/campervan-awnings/products/loopo-breeze-xl-inflatable-camper-van-awning-grey-blue
  https://www.olproshop.com/collections/campervan-awnings/products/cocoon-breeze-xl-inflatable-motorhome-awning-grey-blue
  The tunnel widths of our awnings vary, so if you are planning to fit to a smaller vehicle or a tailgate then please check the tunnel dimentions on the footprint drawings which can be found in the product images.
  To see a list of campervans that our awnings fit click here.

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